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Frequently Asked
Questions

Everything you need to know about our services, pricing, and delivery.

General

What hardware and software do I need?
All you need is a modern web browser. No installation required.
Difference between masking and clipping paths?
Clipping paths are vector-based.

Masking retains fine details like hair.
How do I delete the background?
Use Photoshop → Paths → Ctrl+Click → Invert → Delete.
How do I know complexity levels?
We guide you on pricing page. We correct if needed.

File Transfer

Supported formats?
JPG, PNG, TIFF, PSD, EPS, RAW + ZIP/RAR.
Upload bulk files?
Use FTP from dashboard.
Other methods?
Dropbox, WeTransfer, Hightail.

Credits & Billing

Do credits expire?
No expiry. Trial = 30 days.
Refund policy?
Unlimited revisions + refund if still unsatisfied.

Delivery & SLA

Delivery time?
Standard 24h. Express from 2h.
Output format?
Any format you request.
Why images look same?
Path embedded — check Photoshop Paths.

Security

Are images secure?
SSL + firewalls.
Retention?
Deleted after 14 days.
Commercial use?
Never used or sold.

Still have questions?

Our support team is available 24/7.